Contact Us
Questions about choosing a rug, caring for it, or an existing order? Get in touch with Rugviora Customer Care.
Email our team
Tell us what you need help with so we can direct your message to the right place.
What to include
Choosing your rug
Send the product link, size and rug type you are considering. Let us know if machine washing or a particular surface feel is important to you.
Order or delivery help
Include your order number, checkout email and a short description of your question. If an item arrived damaged or incorrect, attach photos of the rug and packaging.
Returns and address changes
For a return, contact us for authorization and the correct return address before sending your rug back. For an address change or cancellation, email us as soon as possible.
Please do not include payment card numbers, passwords or verification codes in your message.