Shipping & Delivery

Your delivery estimate has two stages: preparing your order, then transporting it to your address.

Stage	Estimated time	What it covers
Order processing	2–3 business days	Preparing, checking and packing your order after payment is confirmed, before handover to the carrier.
Shipping transit	15–20 business days	Transportation after the order has been dispatched to the carrier.
Estimated total	17–23 business days	Processing plus transit. Transit time does not include order processing.

Business days are Monday through Friday, excluding public holidays relevant to order processing or delivery. These are estimates, not guaranteed arrival dates. Weekends, holidays, severe weather, carrier disruption or address issues may extend the elapsed time.

Where we ship

We currently ship to eligible physical addresses in the United States. We cannot ship to P.O. Boxes, APO/FPO addresses, U.S. territories or addresses that cannot receive standard parcel deliveries. Please check that your address is complete and accurate before ordering.

Shipping charges

Review the shipping charge, if any, shown at checkout before completing your purchase. If you need help confirming delivery to your address, contact info@rugviora.com.

Order updates and tracking

After dispatch, we send a shipping confirmation to the email address used at checkout. Available tracking details will be included. Tracking may take time to show the carrier's first scan; creation of a tracking number alone does not mean the carrier has received the parcel.

If an expected email is missing, check your spam or junk folder. Contact us with your order number if you still need assistance.

Orders with more than one package

Items may be dispatched separately and arrive on different dates. Check the tracking information for each shipment. If an item appears to be missing, email us with your order number and the item details.

Address changes

Contact us as soon as possible with your order number and corrected physical address. We will check whether a change is still possible. Changes cannot be guaranteed once processing or shipment has begun. Carrier rerouting options may be limited after dispatch.

Late, missing or damaged deliveries

If the expected delivery window has passed, contact us so we can review the shipment and help with the next steps. For a damaged or incorrect delivery, include photos of the package and product. See our Returns & Exchanges Policy for further information.

If an order is returned because of an incorrect or undeliverable address, contact us to arrange the next steps. Any additional reshipping costs will be confirmed before reshipment.