Frequently Asked Questions

No. Integrated Rug is machine washable as one piece, according to its care label. Flatwoven Rug + Pad System and Plush Rug + Pad System have removable, machine-washable covers. Vacuumable Rug is vacuum-clean only and must not be washed or soaked.

Both are cover-and-pad systems. Flatwoven has a smooth, low-profile surface; Plush has a thicker, soft, fuzzy surface with a faux-cashmere feel. Choose based on your preferred texture and the space available in your washer.

Integrated Rug has built-in backing. Vacuumable Rug is a one-piece rug, not a detachable-cover system. Flatwoven and Plush require a compatible system pad. Check the exact product selection for the components included.

Remove the pad before washing the cover. Follow the pad's own care label; a washable cover does not mean the pad is machine washable.

It depends on the rug type, dimensions, thickness and your washer's capacity. Check the care label and machine guidance before ordering or washing. Do not force a rug into the drum or apply another brand's capacity chart to your rug.

Visit our Rug Types & Care Guide for construction, texture and cleaning differences.

Use the order-status link in your confirmation email or the Orders link in the Support menu. If you need help, email info@rugviora.com with your order number.

Contact us at info@rugviora.com as soon as possible. Cancellation is available only before shipment; address changes depend on the order's processing status. Once shipped, an order cannot be canceled. We will check what is possible for your order.

Orders are typically processed within 2–3 business days after payment is confirmed. Shipping then takes an estimated 15–20 business days after dispatch, for an estimated total of 17–23 business days. These are estimates, not guaranteed dates. See our Shipping page for details.

Email info@rugviora.com with your order number, a description of the issue and photos of the product and packaging. Please report delivery damage as soon as possible, preferably within 7 days, so our team can help. This request does not limit your rights under applicable law.

Contact info@rugviora.com with your order number and reason for return. Read the Returns & Exchanges Policy for the 30-day window, eligibility and applicable fees. Obtain return instructions before sending anything back; a two-piece system must be returned with both cover and pad.

Request an exchange within 30 calendar days of delivery. Each item is eligible for one exchange only; damage beyond normal wear and tear may make an item ineligible. For approved exchanges within the contiguous United States, Rugviora covers standard shipping in both directions with no exchange processing fee. Price differences are charged or refunded. After an exchange, the replacement cannot be returned or exchanged again for a change of mind; defects, incorrect items or other issues attributable to Rugviora remain eligible for assistance. Your rights under applicable law are not affected. See our Returns & Exchanges Policy.

Email info@rugviora.com or visit Contact Us. Include your order number if your question concerns an existing purchase.