Refund policy

Your satisfaction is our top priority. At rugviora, we stand behind the quality of our products. If you're not completely satisfied with your purchase, we're here to help.

 

✅ 30-Day Money-Back Guarantee

Eligible rugviora.com purchases can be returned within 30 days of delivery for a refund, minus applicable return processing fees. After 30 days, returns and refunds are no longer available.

Before starting a return, please note:

Minor pet hair, signs of washing, and everyday use are considered normal wear and tear and are still acceptable to be returned.

Items returned damaged beyond normal wear and tear may not qualify for a refund.

Returns must be shipped back in the original packaging or similar protective packaging.

Refunds are issued to the original payment method.

Two-Piece Rug Systems must be returned together, including both the Rug Cover and Rug Pad.

Return Processing Fee
Returns processing fees are deducted from your refund amount and vary based on the size and type of item being returned.

Tier 1: $10 USD - Doormats, Bath Mats, Pillows, Pet Beds, and select small rug sizes (2x3)

Tier 2: $25 USD - Medium rug sizes (3x5, 4x6, 5x7, 6x9,) 

Tier 3: $40 USD - Large rug sizes (8x10, 9x12, 6' round)

 

📋 Eligibility Requirements

To be eligible for a return, items must meet the following conditions:

• Purchased directly from our website (rugviora.com)

• Within 30 days of the delivery date

• Product must be unused and in its original packaging

• At least half of the product remaining (for opened supplements)

 

💵 Refund Process

Once we receive your returned item, here's what happens next:

StepDescription

1️⃣You ship the item back to us (see instructions below)

2️⃣We inspect the returned product within 2–3 business days

3️⃣If approved, your refund is processed immediately

4️⃣Funds appear in your original payment method within 5–10 business days (depending on your bank/card issuer)

You will receive an email confirmation at each stage of the process.

 

📦 How to Initiate a Return

Returning an item is easy. Just follow these steps:

1. Contact our support team at info@rugviora.com with your order number and reason for return

2. We'll provide you with a Return Authorization Number (RMA) and the return shipping address

3. Pack the item securely in its original packaging

4. Ship the item back to us (customer is responsible for return shipping costs unless the item is defective or damaged)

 

💰 Return Shipping Costs

Return ReasonWho Pays Shipping?

Changed mind / No longer neededCustomer

Wrong item orderedCustomer

Defective / Damaged product rugviora (we'll provide a prepaid label)

Incorrect item shipped rugviora (we'll provide a prepaid label)

We recommend using a trackable shipping service for returns, as we cannot guarantee receipt of untracked packages.

 

🔁 Exchanges

We currently do not offer direct exchanges. If you'd like a different product, please:

1. Return the original item for a refund (following the steps above)

2. Place a new order for the desired item on our website

This ensures you receive your new item as quickly as possible.

 

⚠️ Non-Returnable Items

The following items cannot be returned:

• Products purchased from third-party retailers (please contact them directly)

• Items returned without prior authorization

• Minor pet hair, signs of washing, and everyday use are considered normal wear and tear and are still acceptable to be returned or exchanged.

  Items damaged beyond normal wear and tear may not qualify for a return or exchange.

• Items returned after 30 days from delivery

 

🛑 Cancellations

Orders can be canceled only if they haven't shipped yet. If you need to cancel or modify your order:

• Email us immediately at info@rugviora.com

• Once an order has been processed and shipped, it cannot be canceled and must be returned under our standard return policy

 

🛡 Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery at info@rugviora.com with:

• Your order number

• Photos of the damaged product and packaging

• A brief description of the issue

We will provide a prepaid return label and send you a replacement immediately or issue a full refund — your choice.

 

💬 Questions?

Our customer support team is here to help!

📩 Email: info@rugviora.com
🕒 Response Time: Within 24 hours on business days

 

📝 Policy Updates

rugviora reserves the right to update or modify this return policy at any time without prior notice. The policy in effect at the time of your purchase will apply to your order.

Frequently Asked Questions
Why did I receive a partial refund?

In some cases, refunds may be issued for less than the full order amount. This can happen if:

Your returned item was received damaged beyond normal wear and tear

A returns processing fee was deducted

A post-purchase discount was applied to your order

Your order was late or lost

We understand that rugs are meant to be lived on. Minor pet hair, signs of everyday use, or having washed your product are completely okay. However, items returned in a condition beyond normal wear and tear may not qualify for a full refund.

Please also make sure your return is shipped back in the original packaging, or similar protective packaging, to help prevent damage during transit.

Returns Processing Fees

Tier 1: $10 USD - Doormats, Bath Mats, Pillows, Pet Beds, and select small rug sizes (2x3)

Tier 2: $25 USD - Medium rug sizes (3x5, 4x6, 5x7, 6x9)

Tier 3: $40 USD - Large rug sizes (8x10, 9x12, 10x14, 6' round)

Why was my return not accepted?

All returned items are carefully inspected once they arrive at our facility. If a returned item is considered to be beyond normal wear and tear, it may not qualify for a full refund or the return may not be accepted.

Normal signs of everyday use—like minor pet hair or having washed your product—are generally okay. However, items that are heavily worn, damaged, improperly packaged, or otherwise outside the guidelines of our Return Policy may be denied.

To help avoid damage during transit, please return items in their original packaging or similar protective packaging.