Shipping policy
At rugviora, we want your order to arrive safely and smoothly. We carefully prepare each order for shipment and work with trusted shipping partners to deliver your rugs to your door.
Please review the information below for details about order processing, delivery estimates, and shipping exceptions.
Shipping Destinations
We currently ship to addresses within the United States.
At this time, we are unable to ship to:
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P.O. Boxes
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APO or FPO addresses
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U.S. Territories
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Addresses that cannot receive standard parcel deliveries
Please provide a complete physical delivery address at checkout to help avoid shipping delays.
If a P.O. Box or incomplete address is entered during checkout, our customer service team may contact you to request an updated delivery address.
If we are unable to receive the necessary address information within a reasonable period, your order may need to be canceled and refunded.
Order Processing
Orders are typically processed within 15-20 business days after payment has been successfully received.
Processing time refers to the time needed to prepare, inspect, package, and arrange your order for shipment.
Please note that:
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Processing times may vary depending on product availability and order volume.
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Some rugs may require additional preparation time before shipment.
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Orders placed during major promotions, holidays, or periods of high demand may require additional processing time.
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Weekends and U.S. federal holidays are generally not counted as business days.
Once your order has been shipped, you will receive a shipping confirmation email with available delivery information.
Estimated Delivery Time
After your order has been processed and shipped, delivery typically takes approximately 15-20 business days, depending on your destination and the shipping service used.
Please understand that delivery estimates are not guaranteed delivery dates.
Actual delivery times may vary due to:
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Shipping destination
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Carrier operating conditions
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Weather
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Holidays
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Peak shopping periods
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Transportation delays
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Address-related issues
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Other circumstances outside of rugviora's control
We appreciate your patience if your package requires additional time to arrive.
Shipping Information & Tracking
Once your order has been shipped, we will send a shipping confirmation email to the email address provided at checkout.
When tracking information is available, it will be included in your shipping confirmation.
rugviora works with different shipping and delivery partners depending on the destination, package characteristics, and available service.
Because shipping carriers may vary, we do not guarantee that every order will be delivered by a specific carrier.
If tracking information is not immediately available after shipment, please allow some additional time for the carrier's system to update.
If you have questions about your shipment, please contact our Customer Care team with your order number.
Shipping Address Changes
Please review your shipping address carefully before completing your purchase.
If you need to change your shipping address, contact us as soon as possible with your order number and the corrected physical address.
We will do our best to accommodate address-change requests before your order has been shipped.
However, we cannot guarantee that an address can be changed once an order has entered processing or has already been shipped.
If your package has already been handed to the shipping carrier, any available address-change or rerouting options may need to be handled directly with the carrier.
Why Did I Receive Only Part of My Order?
Some orders may be shipped in multiple packages.
This can happen when items:
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Are prepared at different times
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Are packaged separately
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Are shipped from different fulfillment locations
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Require different handling during transportation
If you receive only part of your order, please allow additional time for the remaining package or packages to arrive.
If you believe an item is missing after the expected delivery period has passed, please contact our Customer Care team and provide your order number and the details of the missing item.
Delayed or Missing Packages
While we work hard to ensure orders arrive within the estimated delivery window, shipping delays can occasionally occur.
If your order has not arrived within the expected delivery timeframe, please contact us with your order number.
We will review the available shipment information and assist you in determining the next appropriate step.
Please note that once a package has been handed over to a shipping carrier, delivery timing may be affected by circumstances outside of rugviora's direct control.
Damaged Packages
Please inspect your package when it arrives.
If your rug or package appears to have been damaged during transportation, please contact us as soon as possible.
To help us resolve the issue efficiently, please provide:
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Your order number
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A description of the damage
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Clear photographs of the package
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Clear photographs of the affected product
Our Customer Care team will review the information and help determine the appropriate resolution.
Incorrect or Incomplete Address
Customers are responsible for providing an accurate and complete shipping address at checkout.
If an order is returned to us because of an incorrect, incomplete, or undeliverable address, please contact our Customer Care team.
Depending on the circumstances, additional shipping costs may apply if the order needs to be reshipped.
Frequently Asked Questions
When will my order ship?
Most orders are processed within 15-20 business days. Once your order has been shipped, you will receive a shipping confirmation email with available tracking information.
How long will delivery take?
After processing, delivery typically takes approximately 15-20 business days depending on your destination and shipping service.
Delivery estimates are not guaranteed dates and may be affected by carrier delays, weather, holidays, or other circumstances.
Will I receive tracking information?
Yes. When tracking information is available, it will be provided in your shipping confirmation email after your order has shipped.
Which shipping carrier will deliver my order?
The carrier may vary depending on your destination, package, and available shipping service. We do not guarantee a specific carrier for every order.
Can I change my shipping address after placing an order?
Please contact us as soon as possible if you need to change your shipping address.
We will do our best to update the address before the order is shipped, but changes cannot be guaranteed once processing or shipment has begun.
Can my order arrive in multiple packages?
Yes. Some orders may be shipped separately depending on product availability, fulfillment location, or packaging requirements.
What should I do if my package is damaged?
Please contact us as soon as possible and provide your order number along with photographs of the damaged package and product. Our Customer Care team will review your request and assist you.
What if my package hasn't arrived?
If your order has exceeded the estimated delivery timeframe, please contact us with your order number. We will review the available shipment information and assist you with the next steps.
Need Help With Your Order?
Our Customer Care team is here to help.
If you have questions about shipping, delivery, or your order, please contact us and include your order number so we can assist you more efficiently.
rugviora Customer Care
We're here to help make your rugviora experience simple from checkout to delivery.